FAQ + Return Policy
Q: If I ordered the wrong size necklace, what are my options?
A: Please reach out to us immediately so we can help remedy the situation. Please do not allow the child or person to wear the item.
Q: If I am wanting to use the baltic amber necklaces for teething, does it matter which one I get?
A: No, when it comes to teething, all of our necklaces will do the job. The color/stone combos are simply a preference so go ahead and choose the one you like the most.
Q: Where can I find out more information on your baltic amber?
A: You can find our Baltic Amber FAQ HERE
Q: What is the difference in the different colors and types of stones?
A: Any of our necklaces are great for teething and other inflammation based ailments, like arthritis, however many have other gemstones that have additional benefits. You can find more about those HERE
Q: What if my item arrives damaged?
A: If your necklace or item arrives damaged we will replace when photos are provided. Must be within 1 day of delivery.
Q: Is your Baltic amber authentic?
A: Yes! All of our baltic amber is certified authentic and comes straight from Lithuania where it naturally occurs. We work with a small family owned + ran company and have since 2015. Each baltic amber purchase comes with a card stating they are authentic.
Q: How do I care for our Baltic Amber Necklaces/Bracelets?
A: Use clean water on a close to wipe the item clean. Do not use soaps or bleaches, etc on them. It can compromise the thread used and may cause the item to break over time.
Q: Sizing details, What size do I need?
A: Sizing: ( please measure your child's neck to be sure you grab the correct size for your child ) , General size chart is below.
Up to 10/11 months - 11 inch.
6 months to about 3/4 - ( depending on the size of the child ) 5 years - 12.5 inch.
4 years up to like 7/8 years would be the 14.2 inch.
7 years up to like 11/12 years would be the 15.7 inch.
Adult sizes start at 17.7 inches.
- You do not want the necklace to fit into the mouth or hang to low.
- Baltic amber is not to be chewed on. Do not leave your child unsupervised while wearing.
Q: Are your necklaces cadmium free?
A: YES! We have had our clasps third party tested and they are free from heavy metals ( lead + cadmium free ).
Q: What is your processing times?
A: We generally have a 3-5 business day turn around, with that usually being more like 1-3 business days. Shipping times depend on how quickly the USPS moves and is not included in our processing times. I ( Ginger ) work quickly and hard to make sure orders go out as soon as possible. If you have any questions please reach out.
Q: You do not accept returns due to nature/hygiene of the items but what should I do if I have an issue with my order?
A: Please reach out to us asap. YOU, the customer, is my #1 priority and I strive to make sure you get what you want and are happy with your purchase.